Improve How You Listen
Increase Efficiency, Productivity and Harmony.
This video could just as easy be a parent with a teen, you and your staff and even you and your clients. If you want to increase your client retention, increase customer referrals you have to first ensure the client ‘feels’ heard. Doesn’t matter what you think the solution is if they are not wanting that solution yet they won’t appreciate all that you do.
All too often you are focusing on what you believe to be the problem and yet is often not as important as being heard and understood.
Please enjoy and share below your own experiences
If you would like more information on how to communicate more effectively please contact Sheryl Andrews at Step By Step Listening or sign up to our Free Guide or Social Media networks to get more information and to stay in touch with us.
About the author
Sheryl Andrews, Founder of Step by Step Listening and mum of a blended family of 5 children, is no stranger to challenging conversations, lapses in self belief and moments of an overwhelming sense of not being enough.
On the outside to everyone else you might have thought all was okay but how she was feeling inside was often a different story.
That was until 2008 when she discovered the work of David Grove and was introduced to Clean Language. This solution focused questioning technique is fast becoming the most effective way to change thoughts into action. Together Ros Bristow and Sheryl have developed some simple and easy strategies to apply the principles both at work and home.
These two women walk their talk using the same tools to grow an international business whilst maintaining harmony at home.
Increasing Efficiency, Productivity and Harmony.
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